November Lockdown Update

IN LINE WITH THE LATEST GOVERNMENT ANNOUNCEMENT OUR CENTRE WILL BE CLOSING AT 9 PM WEDNESDAY 4 NOVEMBER AND REOPENING ON THURSDAY 3 DECEMBER 2020

ALL MEMBERSHIPS AND PREPAID COURSES WILL BE FROZEN WITH IMMEDIATE EFFECT AND CUSTOMERS DO NOT NEED TO DO ANYTHING AS THIS WILL HAPPEN AUTOMATICALLY

 

Direct Debit monthly payers

The closure announcement came in too late for us to stop the DDs normally due on the 1st of the month, so we will stop December collection instead. This will be crediting you for the days which you couldn’t use so you are not out of pocket.

Annual/monthly paying members, block card users.

If you have paid up-front in full for your membership, we will simply extend the term of it, to reflect the amount of time we are required to be closed. For example, if we are closed for 4 weeks, we will add 4 weeks onto the end of your original membership expiry date.

Pre-booked casual activities (pay as you go)

We will offer a credit for any pre-paid bookings made for during the lockdown month and can be used when we reopen.

Block Bookings

Bookings will be suspended after Wednesday evening for the month lockdown and will resume from Thursday 3rd December.

All invoices will reflect any lost bookings due to closure and will be billed accordingly.

Courses

Paid and unused sessions will remain on your account to be used when we re-open.

We would like to thank you for your understanding and continuous support during this difficult time. We hope to welcome you back in the Centre as soon as possible.