IN LINE WITH THE LATEST GOVERNMENT ANNOUNCEMENT OUR CENTRE WILL BE CLOSING FRIDAY 20 MARCH UNTIL FURTHER NOTICE
ALL MEMBERSHIPS WILL BE FROZEN WITH IMMEDIATE EFFECT AND CUSTOMERS DO NOT NEED TO DO ANYTHING AS THIS WILL HAPPEN AUTOMATICALLY
We would like to thank you for your understanding and continuous support during this difficult time. We hope to welcome you back in the Centre as soon as possible.
We have prepared a short FAQ to address the most pressing questions you might have:
1. AS YOU ARE CLOSING, WHAT HAPPENS ABOUT MY MEMBERSHIP?
2. WHY SHOULD I FREEZE INSTEAD OF CANCELLING MY DIRECT DEBIT?
3. AS YOU ARE CLOSED, WHAT HAPPENS ABOUT THE PRE-BOOKED ACTIVITY I HAVE PAID FOR?
4. I’VE BOOKED A PARTY, WHAT CAN I DO?
5. I WANT TO STAY ACTIVE – WHAT CAN I DO?
6. WHEN WILL YOU BE REOPENING?
7. I WAS LOOKING TO JOIN THE GYM, CAN I STILL DO THIS FOR WHEN REOPEN?
AS YOU ARE CLOSING, WHAT HAPPENS ABOUT MY MEMBERSHIP?
You do not need to do anything about your membership, we will automatically ‘freeze it’ for you.
Direct Debit monthly payers
Your DD payments, including swimming lessons, will be frozen (suspended) with immediate effect and will not recommence until our facilities reopen. We will keep you fully informed of the timings of this.
Annual paying members
If you have paid up-front in full for your membership, we will simply extend the term of it, to reflect the amount of time we are required to be closed. So for example, if we are closed for 6 weeks, we will add 6 weeks onto the end of your original membership expiry date.
WHY SHOULD I FREEZE INSTEAD OF CANCELLING MY DIRECT DEBIT?
If you allow us to freeze instead of cancelling you don’t have to do anything. This will mean you will retain your current DD rate when you return, there will be no re-joining fee & you are exempt from our 28 days cancellation notice which is part of our T&C’s.
Our Swimming Lessons members will still be guaranteed the same day and time lessons they currently have if they decide to keep the Direct Debit frozen.
AS YOU ARE CLOSED, WHAT HAPPENS ABOUT THE PRE-BOOKED ACTIVITY I HAVE PAID FOR?
We will be in contact with you to offer you a credit to be used when we reopen. If this is not suitable please send your request to firstname.lastname@example.org who will be in touch.
This applies both to casual users as well as our Block Bookings.
Please allow our team some time to process all your requests.
I’VE BOOKED A PARTY, WHAT CAN I DO?
We’d love for you to still have your party with us so we’ll look to rebook when we reopen. You will hear from a member of our team to arrange this in due course. We understand this won’t be possible for everyone so if you’d prefer a refund please email your request to email@example.com
I WANT TO STAY ACTIVE – WHAT CAN I DO?
We are working on innovative ways to support you to remain active and will be posting regularly about these in the coming days and weeks. Parks and open spaces are still open at the moment and there are many online resources on YouTube and other platforms.
Follow our Facebook Page if you haven’t already and we will update you on our ways on staying fit whilst isolating.
WHEN WILL YOU BE REOPENING?
We do not yet have a date for reopening. We will be monitoring the Government’s advice and guidance from our local authorities and will keep you posted on this part of the website, social media and email.
I WAS LOOKING TO JOIN THE GYM, CAN I STILL DO THIS FOR WHEN REOPEN?
We have removed the joining function for the moment from our website and will monitor the Government’s announcements before we re-activate it.