Please take a moment to familiarize yourself with our privacy practices and contact us if you have any questions.
Who manages this website?
This website is managed by Chesterton Sports Centre
Registered Office address:
Collection and Use of Personal Information
Personal information is data that can be used to identify or contact a single person.
In the next few points you can find some examples of the types of personal information we may collect and how we may use it.
What personal information we collect
When you join our Centre or book any activity with us we will create an account for you. While doing so we may collect a variety of information, including your name, date of birth, photo, mailing address, email address, contact preferences, and, if you interact with us via website, device identifiers, IP address and location information.
How we use your personal information
We use personal information to help us create, develop, operate, deliver, and improve our services, content and advertising. We may also use your personal information for account and network security purposes, including in order to protect our services for the benefit of all our users.
We may use your personal information, including date of birth and photograph, to verify identity, assist with identification of users, and to determine appropriate services.
From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with our Centre, you may not opt out of receiving these communications.
We may also use personal information for internal purposes such as auditing, data analysis, and research to improve our services, and customer communications.
If you enter into a sweepstake, contest, or similar promotion we may use the information you provide to administer those programs.
Cookies and Other Technologies
If you want to disable cookies, check with your internet browser provider to find out how to disable cookies. Please note that certain features of the website will not be available once cookies are disabled.
As is true of most internet services, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data.
We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, to improve our services, and to gather demographic information about our user base as a whole.
We share personal information with companies who provide services such as information processing, or managing our accounts. These companies are obligated to protect your information – the full list of these companies as well as information that they use can be found at the end of this Policy.
It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for us to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our users.
Protection of Personal Information
All information that we gather is stored on a secure server in an encrypted form. In case of a security breach, as outlined in the GDPR regulations, we intend to inform authorities within 72 hours of the nature and extent of the breach, and, in case sensitive data was compromised, to contact all affected users with information on what data was compromised. Our full procedure regarding data protection breaches can be found in our Information Security Policy, available on request.
Integrity and Retention of Personal Information
Access to Personal Information
You can help ensure that your contact information and preferences are accurate, complete, and up to date by updating your account page by contacting the centre or by loging onto our online booking system. For other personal information we hold, we will provide you with access (including a copy) for any purpose including to request that we correct the data if it is inaccurate or delete the data if we are not required to retain it by law or for legitimate business purposes.We may decline to process requests that are frivolous/vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. We may also decline aspects of deletion or access requests if we believe doing so would undermine our legitimate use of data for anti-fraud and security purposes as described earlier.
List of third-party service providers, and reason why data is being shared
- Gladstone MRM Limited
Provides cloud based tools for managing members and centre management, stores members’ data and bank details. Access levels to confidential data are being managed by CSC.
- Technogym S.p.A
Provides cloud based tools for managing members and fitness suite management, stores members’ data. Access levels to confidential data are being managed by CSC.
- Worldpay (UK) Limited
Handles online card payments through secure online payments gateway.
- Bottomline Technologies
Provides software for secured cloud based Direct Debit collections.
- Cambridgeshire County Council
The Centre is a subcontractor delivering learning on behalf of Cambridgeshire County Council.
- Google LLC
Provides demographic information about website users allowing website to be more accurately displayed to audiences in internet search engines.